Wiseheart Compass
Education and Training Service
Terms and Conditions
1. Overview of Wiseheart Compass
1.1. Wiseheart Compass is an educational and training service designed for professionals and parents. All workshops and training services provided are non-clinical and for the general population of parents and professionals. All training provided at Wiseheart Compass are education and skills-based and are not therapy groups in which participants talk about their clinical or personal problems. All workshops and training are intended to promote the benefits of of learning and applying mindfulness and self-compassion practice to parenting and professional roles.
1.2. Wiseheart Compass was designed to provide high quality, evidence-based content to professionals such as therapists, educators, counsellors and parents within the general population.
1.3. All Wiseheart Compass education and training programs utilise evidence informed mindfulness skills training, self-compassion practice and applied attachment theory exercises. Mindfulness based skills may pose risks for people currently experiencing symptoms of clinical depression (e.g., depressed mood, poor concentration, excessive guilt/low self-worth, hopelessness about the future, suicidal thoughts, tired/low energy, sleep disruption) or symptoms of psychosis (e.g., hallucinations, delusions or disorganised thinking leading to loss of contact with reality), and the general public must take full responsibility for their use of any content within the programs, website, emails or social media. The material is for general knowledge only and is not a substitute for traditional medical attention, counselling, therapy, or advice from a qualified health care professional. None of the programs or information is intended to be used to diagnose, treat, cure or prevent any disease or disorder.
2. Structure of Wiseheart Compass
2.1. This service includes in person classes and online courses. The in person classes are 7 weeks duration (8 sessions of 2 hours and 1 full day silent retreat - minimum of 10 and maximum of 30 participants); or 5 weeks duration (2 hours per session, minimum of 10 and maximum of 30), or stand alone workshops or masterclass of 2.5 hours duration (in person maximum of 50 and online maximum 150 people). The online course is 8 sessions across 7 weeks duration, 1 hour live online, 60 minutes of independent learning online (3-4 modules per week and a total of 15-30 mins), online group support and a daily practice of 30-45 minutes of mindfulness without direct supervision (minimum of 10 and maximum of 50 participants).
2.2. The potential risk associated with take home mindfulness practice for people who are currently experiencing symptoms of clinical depression or experiencing psychosis is clearly stated in these terms and conditions and prior to enrolment we recommend that you make contact with your registered medical practitioner or request a clarity call with the trainer. All participants will have access to the teacher throughout the training period if concerns arise. As this course is purely educational and designed for the non-clinical population the potential risks associated with mindfulness training will be mitigated at the time of registration and is clearly stated in the course information and participant documentation. See previous point 1.3 and read and agree to the waiver prior to signing.
2.3. Online content will be available via the Innovorise platform, email, Facebook group and workplace Zoom app.
2.4. Participants within the professional training programs will at times be invited for additional private coaching in context of an elevated training experience, and will be charged accordingly.
2.5. All elevated experience service offers will be the same for all participants and will be based on professional qualifications and the needs and goals of individual participants.
3. Relationship with Wiseheart Compass
3.1. Wiseheart Compass is operated by Dr Rebecca Coleman. Dr Rebecca Coleman is a registered clinical psychologist within Australia.
3.3. While Dr Rebecca Coleman is a registered clinical psychologist, the Wiseheart Compass suite of education, coaching and training programs is not a psychology service.
3.4. By consenting to participate in any of the Wiseheart Compass training programs, participants acknowledge that they are participating in an education, training and coaching program and are not receiving psychological services from Dr Rebecca Coleman.
3.5. To avoid any potential conflicts of interest arising, clients of Dr Rebecca Coleman cannot be accepted as participants in the Wiseheart Compasss education, training and coaching programs within at least 12-month time period of cessation of psychological services provided by Dr Rebecca Coleman.
3.6. Similarly, participants in the Wiseheart Compass education, training and coaching programs cannot be accepted as clients of Dr Rebecca Coleman within a minimum of 12 month time period of completion of the Wiseheart Compass program.
3.7. Any requests for cross-referral or registration between former clients of Dr Rebecca Coleman and Wiseheart Compass programs will be assessed on a case-by-case basis, and will only be accepted at Dr Rebecca Coleman’s discretion, depending on the individual circumstances.
3.8. If in the course of participating in any of the Wiseheart Compass education, training and coaching programs, issues arise which in Dr Rebecca Coleman’s professional opinion are beyond the scope of the coaching/training/education relationship, a participant may be advised to see their GP and obtain a referral to consult with an appropriate clinician.
3.9. Dr Coleman may at any time and in their sole discretion, terminate a participant’s registration in an of the Wiseheart Compass programs if Dr Rebecca Coleman considers it appropriate to do so. In the event of termination of a participant’s registration in the Wiseheart Compass program on this basis, a partial refund of the participant’s registration fees may be provided.
4. Privacy and Disclosure of Personal Information
4.1. As part of your participation in any of the Wiseheart Compass training programs, Wiseheart Compass needs to collect and record information from you.
4.2. We enclose a copy of our Privacy Policy, which we request you read and acknowledge your understanding of, prior to signing this document.
4.3. Also enclosed is a copy of our:
4.3.1. Wiseheart Compass Participant Information Sheet
4.3.2. Wiseheart Compass Waiver
4.3.3. Description of the Wiseheart Compass Programs, including what to expect from us, and our expectations of you as a client.
5. Technology Requirements
5.1. Wiseheart Compass education, training and coaching is provided online through our website portal and by videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access online content and participate in video conferencing workshops.
5.2. To access Wiseheart Compass education, training and coaching content, you will need access to a computer, video camera, speakers, reliable internet connection and a private room and quiet space to participate.
5.3. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.
6. Fees
6.1. All fees for service will be clearly stated within advertising material, including the options of payment plans to increase access for participants.
6.2. The Wiseheart Compass website and all Wiseheart Compass education, training and coaching programs, and all content provided within are the intellectual property of Dr Rebecca Coleman and Wiseheart Compass.
6.3. The reproduction, exploitation, redistribution or use of all or part of any visual, auditory, written, software element or documentation from Wiseheart Compass’ website or any of the Wiseheart Education, Training and Coaching Programs is prohibited.
7. Cancellation & Refund Policy
7.1. Wiseheart Compass Education, Training and Coaching will grant a refund of the registration fee paid by any participant, within 72 hours prior to the commencement date of the Wiseheart Compass Coaching program. This will differ for in person retreat services where booking third party services such as food and accommodation, and this impacts other participants in a group setting.
7.2. After the commencement of the course, full or partial refund of the registration fee will be granted at the discretion of Wiseheart Compass Education, Training and Coaching, and ordinarily only in circumstances where a participant’s registration is terminated by Wiseheart Compass Education, Training and Coaching in accordance with the terms of Part 3.
7.3. Pre-booked 1:1 private coaching sessions may be cancelled by the participant up to 72 hours prior to the session time without penalty, but must be re-booked before the end of the 7-week Wiseheart Compass Education, Training and Coaching programs. No refund will be offered in respect of expired or unused 1:1 coaching sessions.
8. Consent to participation in the Wiseheart Compass program
8.1. I confirm that I have read and understood the information in this document about Wiseheart Compass and I acknowledge the following:
8.1.1. Wiseheart Compass is an education, training and coaching service. Although the Wiseheart Compass programs are delivered by Dr Rebecca Coleman who is a registered clinical psychologist, this is not a psychological service and I will not be receiving psychological services, treatment, clinical advice or therapy in the course of my participating in the Wiseheart Compass programs;
8.1.2. I am not an existing client of Dr Rebecca Coleman and I have not previously accessed psychological services provided by Dr Rebecca Coleman;
8.1.3. As a result of my participation in the Wiseheart Compass Program, I am precluded from accessing psychological services provided by Dr Rebecca Coleman for a minimum period of 12 months from the completion of the Wiseheart Compass program;
8.1.4. I have read and understood the Wiseheart Compass Privacy Policy.
8.1.5 I have read and understood the Wiseheart Compass Wavier.
I have read and understood the information, terms and conditions contained in this Consent Form and Waiver and have discussed any outstanding questions with Wiseheart Compass.
I agree to the above conditions for education, training and coaching services to be provided to me by Wiseheart Compass.
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